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Full Cloud Offer2021-04-06T16:42:48+02:00

Somei : Offre Full CloudFull Cloud

Enjoy a Somei “all-inclusive” service in total freedom and security

Freedom and budget control

  • 100% hosted and operated by Somei

  • Zero constraints in terms of capital investment or operation of technical infrastructure

  • Flexible commitment in terms of the scope and duration of the service purchased

  • Access with your favourite browser and workstation at the office or remotely

  • High Security of the Somei Sovereign Cloud (Data and Servers in secure area)

  • 100% Made in France (Marseille)

  • Freedom to deploy new modules at your own pace

The Full Cloud offer in detail…

Full Web Solution

Web browser
Immediate deployment

Secure hosting

Server & Data
Somei secure sovereign Cloud
100% Made In France !

Operation & administration

By the Somei facilities management team
100% Made In France !

Financing of licences

No licence acquisition,
payment according to usage
(SaaS model)

Project

Integration project by the Somei team
of consultants (project managers, operational and technical experts)

After-Sales Service

A choice of service levels.

Maintenance & Update
Support & Assistance
Training & Advanced Services
Customer care

FOR MORE DETAILS

Service included

Undertaken by the customer

Purchase (Investment budget)

For further information…

Do you have a question? Do you want more information about our offers ?

CONTACT US

After-Sales Service Levels

MAINTENANCE

GOLD

  • Corrective maintenance

  • Adaptive and regulatory maintenance

  • Updating of standard documentation and Release news

PREMIUM

  • Corrective maintenance

  • Adaptive and regulatory maintenance

  • Updating of standard documentation and Release news

SUPPORT / ASSISTANCE

GOLD

  • Provision of a customer request management tool

  • 5 support tickets per month during the standard time period

PREMIUM

  • 10 support tickets per month during the standard time period

  • Hotline during a customisable time period

ADVANCED SERVICES

GOLD

  • Encoding and special developments subject to quotation

  • Enrolment for online training

PREMIUM

  • Participation in Release WebSessions

  • Access to user knowledge base and FAQs

  • 20 days per year annual operations support package (Full Invest offer only)

  • Unlimited access to Wat.erp University

  • Remote operation (Full Invest offer only)

CUSTOMER CARE

GOLD

  • Annual liaison meeting

PREMIUM

  • Half-yearly or quarterly liaison meeting

  • Escalation management process

  • Dedicated contact

Discover our other offers…

Somei: Cloud Invest Offer

Cloud Invest

Acquire a high-performance solution and
benefit from Somei facilities management !

FOR MORE DETAILS
Somei: Cloud Invest Offer

Full Invest

Acquire a high-performance solution and manage your information system 100% !

FOR MORE DETAILS
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