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Full Cloud Offer2017-11-09T16:50:46+01:00

Somei : Offre Full CloudFull Cloud

Enjoy a Somei “all-inclusive” service in total freedom and security

Freedom and budget control

  • 100% hosted and operated by Somei

  • Zero constraints in terms of capital investment or operation of technical infrastructure

  • Flexible commitment in terms of the scope and duration of the service purchased

  • Access with your favourite browser and workstation at the office or remotely

  • High Security of the Somei Sovereign Cloud (Data and Servers in secure area)

  • 100% Made in France (Marseille)

  • Freedom to deploy new modules at your own pace

The Full Cloud offer in detail…

Full Web Solution

Web browser
Immediate deployment

Secure hosting

Server & Data
Somei secure sovereign Cloud
100% Made In France!

Operation & administration

By the Somei facilities management team
100% Made In France!

Financing of licences

No licence acquisition,
payment according to usage
(SaaS model)

Project

Integration project by the Somei team
of consultants (project managers, operational and technical experts)

After-Sales Service

A choice of service levels.

Maintenance & Update
Support & Assistance
Training & Advanced Services
Customer care

To learn more

Service included

Undertaken by the customer

Purchase (Investment budget)

For further information…

Do you have a question? Do you want more information about our offers?

CONTACT US

After-Sales Service Levels

MAINTENANCE

GOLD

  • Corrective maintenance

  • Adaptive and regulatory maintenance

  • Updating of standard documentation and Release news

PREMIUM

  • Corrective maintenance

  • Adaptive and regulatory maintenance

  • Updating of standard documentation and Release news

SUPPORT / ASSISTANCE

GOLD

  • Provision of a customer request management tool

  • 5 support tickets per month during the standard time period

PREMIUM

  • 10 support tickets per month during the standard time period

  • Hotline during a customisable time period

ADVANCED SERVICES

GOLD

  • Encoding and special developments subject to quotation

  • Enrolment for online training

PREMIUM

  • Participation in Release WebSessions

  • Access to user knowledge base and FAQs

  • 20 days per year annual operations support package (Full Invest offer only)

  • Unlimited access to Wat.erp University

  • Remote operation (Full Invest offer only)

CUSTOMER CARE

GOLD

  • Annual liaison meeting

PREMIUM

  • Half-yearly or quarterly liaison meeting

  • Escalation management process

  • Dedicated contact

Discover our other offers…

Somei: Cloud Invest Offer

Cloud Invest

Acquire a high-performance solution and
benefit from Somei facilities management!

To learn more
Somei: Cloud Invest Offer

Full Invest

Acquire a high-performance solution and manage your information system 100%!

To learn more
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