Full Cloud
Enjoy a Somei “all-inclusive” service in total freedom and security
Freedom and budget control
100% hosted and operated by Somei
Zero constraints in terms of capital investment or operation of technical infrastructure
Flexible commitment in terms of the scope and duration of the service purchased
Access with your favourite browser and workstation at the office or remotely
High Security of the Somei Sovereign Cloud (Data and Servers in secure area)
100% Made in France (Marseille)
Freedom to deploy new modules at your own pace
The Full Cloud offer in detail…
After-Sales Service Levels
MAINTENANCE
GOLD
Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news
PREMIUM
Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news
SUPPORT / ASSISTANCE
GOLD
Provision of a customer request management tool
5 support tickets per month during the standard time period
PREMIUM
10 support tickets per month during the standard time period
Hotline during a customisable time period
ADVANCED SERVICES
GOLD
Encoding and special developments subject to quotation
Enrolment for online training
PREMIUM
Participation in Release WebSessions
Access to user knowledge base and FAQs
20 days per year annual operations support package (Full Invest offer only)
Unlimited access to Wat.erp University
- Remote operation (Full Invest offer only)
CUSTOMER CARE
GOLD
- Annual liaison meeting
PREMIUM
Half-yearly or quarterly liaison meeting
Escalation management process
Dedicated contact
