Full Cloud

Enjoy a Somei “all-inclusive” service in total freedom and security

Freedom and budget control

100% hosted and operated by Somei
Zero constraints in terms of capital investment or operation of technical infrastructure
Flexible commitment in terms of the scope and duration of the service purchased
Access with your favourite browser and workstation at the office or remotely

High Security of the Somei Sovereign Cloud (Data and Servers in secure area)
100% Made in France (Marseille)
Freedom to deploy new modules at your own pace

The Full Cloud offer in detail…

Full Web Solution

Web browser
Immediate deployment

Secure hosting

Server & Data
Somei secure sovereign Cloud
100% Made In France !

Operation & administration

By the Somei facilities management team
100% Made In France !

Financing of licences

No licence acquisition,
payment according to usage
(SaaS model)

Project

Integration project by the Somei team
of consultants (project managers, operational and technical experts)

After-Sales Service

A choice of service levels.

Maintenance & Update
Support & Assistance
Training & Advanced Services
Customer care

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Service included

Undertaken by the customer

Purchase (Investment budget)

For further information…

Do you have a question? Do you want more information about our offers ?

After-Sales Service Levels

MAINTENANCE

GOLD

Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news

PREMIUM

Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news

SUPPORT / ASSISTANCE

GOLD

Provision of a customer request management tool
5 support tickets per month during the standard time period

PREMIUM

10 support tickets per month during the standard time period
Hotline during a customisable time period

ADVANCED SERVICES

GOLD

Encoding and special developments subject to quotation
Enrolment for online training

PREMIUM

Participation in Release WebSessions
Access to user knowledge base and FAQs
20 days per year annual operations support package (Full Invest offer only)
Unlimited access to Wat.erp University
Remote operation (Full Invest offer only)

CUSTOMER CARE

GOLD

Annual liaison meeting

PREMIUM

Half-yearly or quarterly liaison meeting
Escalation management process
Dedicated contact

Discover our other offers…

Cloud Invest

Acquire a high-performance solution and
benefit from Somei facilities management !

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Full Invest

Acquire a high-performance solution and manage your information system 100% !

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