Wat.erp : An innovative and full range customer management solution

Wat.erp  provides your customer service personnel with a productive solution that can be quickly mastered. It enables you to record and monitor all of your commercial interactions with customers, prospects, subscribers, owners and users.

Your customers enjoy quality services in tune with users’ expectations :

• Logging of all incoming and outgoing interactions and requests : mail, email, sms, visit, telephone, online branch, mobile apps, …
• Management of a customisable library of boilerplate replies (mail, email, sms).
• Establishment and monitoring of consumer and service contracts (water, public and private sanitation, low- and medium-voltage electricity).
• Online agency providing 90% of paperless processes, giving your customers more autonomy : application for service, termination, appointments, card payment of bills, input of meter readings, management of direct debits, monthly payment, …

 Wat.erp enables end-to-end optimisation of the commercial cycle :

• Physical meter reading – Radio reading (walk-by, drive-by) – Fixed remote reading.
• Automatic analysis of consumption and identification of anomalies to be reviewed.
• Management of complex tariffs (block tariffs, proportional, exemptions, …).
• Invoicing based on your frequency (ad hoc or per period), on reading or estimated, scheduled or in real time (initial invoice, termination, correction, …).
• Desktop publishing, digitisation and archiving.
• Collection (direct debit, monthly payment, interbank payment order, card payment, cash, …).
• Reminders – Disputes.

In addition to centralised planning of works and a multi-process mobility solution, Wat.erp provides all the functions necessary for optimised technical management :

• Management and planning of operations in respect of subscribers, customers or prospects (SmartPlanning).
• Execution of all types of field operations on our mobility solution : SmartMobility.
• Preparation of estimates and invoicing of works (management of price lists and a database of items, bulk revision of prices, …).
• Management of metering equipment (warehouse management, transfer traceability, bulk incorporation, …).
• Compliance management of water and public sanitation systems.
• Monitoring and invoicing in respect of SPANC.

 Wat.erp gives you access to management and performance indicators enabling you to improve the governance of your business :

• Integrated dashboards (progress of meter reading, invoicing, collection ratio, …).
• Integrated reporting (sales log, cash receipts, customer trial balance, transfer statement, …).
• Advanced Business Intelligence features tailored to each of your businesses (Business Object Universe).

 Wat.erp as standard, incorporates connectors to :

• General and analytical accounting solutions (Sage, SAP, Oracle Applications, Civil, Sedit Marianne, …).
• The public exchequer (PES V2 standard).
• Private banks and the Banque de France (CFONB, SEPA, Eficash, …).
• Third-party payment networks (online payment, collection companies, payment terminals, ..

• Workflow function.
• Management of a geographic database.
• Management of users and their permissions.
• Full autonomy in respect of system administration.
• The ability to automatically import data (customers, contracts, consumption, meters, invoices, payments received, works, …).
• Management of the incentive fee for household waste collection (RIEOM).
• Video tutorials to learn about the main functionalities.