WATER & SANITATION
ENERGY
AEL: the online service for water, sewage and energy users
Complete your Wat.erp customer management system with a customized online service, accessible on all media, and with regular upgrades.
The AEL is a connected module of the Wat.erp software package that provides a direct link with your users, no matter what their needs, and for all of their contracts.
This module also allows you to significantly reduce call centre volumes and thus increase productivity. The AEL is for water and energy distribution companies but also for sanitation operators.
AEL: digitisation of your users’ requests (self-care)
Content that can be configured by the site administrator
You choose what you want to focus on.
Secure and immediate interaction with Wat.erp
Reliable information updated in real time.
Interactive tutorials
To guide users.
More and more options available on line
Subscription or cancellation, online payment, submission of meter readings, switch to monthly payment with immediate generation of a bank transfer slip, etc.
Automated business processes
That do not require intervention of an account manager.
“Large account” features
Companies, property management agencies…
Simple, intuitive dashboards
For users.
Wat.erp
(Improve your customer management and services to users)
Digital business suite, Wat.erp enables management of all customer management processes : user relationship management, data readings (manual, radio & remote meter reading), invoicing and cashing, technical management (estimates, works, operations, etc.), mobility, web agency, reporting and activity management.