Full Invest

Opt for a high-performance solution and manage your information system 100%

Budgetary and security optimisation

Solution acquired, hosted and operated by the customer
Ability to amortise your investment in licences and hardware
Capitalise on your investments in infrastructure, licences and technical expertise

Access with your favourite browser and workstation at the office or remotely
You are free to deploy new modules at your own pace

The Full Invest offer in detail…

Full Web Solution

Web browser
Immediate deployment

Hosting

On the customer’s infrastructure
(Servers and data)

Operation & administration

By the customer’s
IT operations team

Financing of licences

Purchase of licences
(On-Premises Model)

Project

Integration project by the Somei team
of consultants (project managers, operational and technical experts)

After-Sales Service

A choice of service levels.

Maintenance & Update
Support & Assistance
Training & Advanced Services
Customer care

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Service included

Undertaken by the customer

Purchase (Investment budget)

For further information…

Do you have a question? Do you want more information about our offers ?

After-Sales Service Levels

MAINTENANCE

GOLD

Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news

PREMIUM

Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news

SUPPORT / ASSISTANCE

GOLD

Provision of a customer request management tool
5 support tickets per month during the standard time period

PREMIUM

10 support tickets per month during the standard time period
Hotline during a customisable time period

ADVANCED SERVICES

GOLD

Encoding and special developments subject to quotation
Enrolment for online training

PREMIUM

Participation in Release WebSessions
Access to user knowledge base and FAQs
20 days per year annual operations support package (Full Invest offer only)
Unlimited access to Wat.erp University
Remote operation (Full Invest offer only)

CUSTOMER CARE

GOLD

Annual liaison meeting

PREMIUM

Half-yearly or quarterly liaison meeting
Escalation management process
Dedicated contact

Discover our other offers…

Full Cloud

Enjoy a Somei “all-inclusive” service
in total freedom and security !

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Cloud Invest

Equip yourself with a high-performance solution
and benefit from Somei facilities management !

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