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Full Invest Offer2017-11-09T16:45:05+01:00

Full Invest OfferFull Invest

Opt for a high-performance solution and manage your information system 100%

Budgetary and security optimisation

  • Solution acquired, hosted and operated by the customer

  • Ability to amortise your investment in licences and hardware

  • Capitalise on your investments in infrastructure, licences and technical expertise

  • Access with your favourite browser and workstation at the office or remotely

  • You are free to deploy new modules at your own pace

The Full Invest offer in detail…

Full Web Solution

Web browser
Immediate deployment

Hosting

On the customer’s infrastructure
(Servers and data)

Operation & administration

By the customer’s
IT operations team

Financing of licences

Purchase of licences
(On-Premises Model)

Project

Integration project by the Somei team
of consultants (project managers, operational and technical experts)

After-Sales Service

A choice of service levels.

Maintenance & Update
Support & Assistance
Training & Advanced Services
Customer care

To learn more

Service included

Undertaken by the customer

Purchase (Investment budget)

For further information…

Do you have a question? Do you want more information about our offers?

CONTACT US

After-Sales Service Levels

MAINTENANCE

GOLD

  • Corrective maintenance

  • Adaptive and regulatory maintenance

  • Updating of standard documentation and Release news

PREMIUM

  • Corrective maintenance

  • Adaptive and regulatory maintenance

  • Updating of standard documentation and Release news

SUPPORT / ASSISTANCE

GOLD

  • Provision of a customer request management tool

  • 5 support tickets per month during the standard time period

PREMIUM

  • 10 support tickets per month during the standard time period

  • Hotline during a customisable time period

ADVANCED SERVICES

GOLD

  • Encoding and special developments subject to quotation

  • Enrolment for online training

PREMIUM

  • Participation in Release WebSessions

  • Access to user knowledge base and FAQs

  • 20 days per year annual operations support package (Full Invest offer only)

  • Unlimited access to Wat.erp University

  • Remote operation (Full Invest offer only)

CUSTOMER CARE

GOLD

  • Annual liaison meeting

PREMIUM

  • Half-yearly or quarterly liaison meeting

  • Escalation management process

  • Dedicated contact

Discover our other offers…

Somei : Offre Full Cloud

Full Cloud

Enjoy a Somei “all-inclusive” service
in total freedom and security!

To learn more
Somei offre Cloud Invest

Cloud Invest

Equip yourself with a high-performance solution
and benefit from Somei facilities management!

To learn more
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