Full Invest
Opt for a high-performance solution and manage your information system 100%
Budgetary and security optimisation
Solution acquired, hosted and operated by the customer
Ability to amortise your investment in licences and hardware
Capitalise on your investments in infrastructure, licences and technical expertise
Access with your favourite browser and workstation at the office or remotely
You are free to deploy new modules at your own pace
The Full Invest offer in detail…
Full Web Solution
Web browser
Immediate deployment
Hosting
On the customer’s infrastructure
(Servers and data)
Operation & administration
By the customer’s
IT operations team
Financing of licences
Purchase of licences
(On-Premises Model)
Project
Integration project by the Somei team
of consultants (project managers, operational and technical experts)
Service included
Undertaken by the customer
Purchase (Investment budget)
After-Sales Service Levels
MAINTENANCE
GOLD
Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news
PREMIUM
Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news
SUPPORT / ASSISTANCE
GOLD
Provision of a customer request management tool
5 support tickets per month during the standard time period
PREMIUM
10 support tickets per month during the standard time period
Hotline during a customisable time period
ADVANCED SERVICES
GOLD
Encoding and special developments subject to quotation
Enrolment for online training
PREMIUM
Participation in Release WebSessions
Access to user knowledge base and FAQs
20 days per year annual operations support package (Full Invest offer only)
Unlimited access to Wat.erp University
- Remote operation (Full Invest offer only)
CUSTOMER CARE
GOLD
- Annual liaison meeting
PREMIUM
Half-yearly or quarterly liaison meeting
Escalation management process
Dedicated contact
