Cloud Invest
Equip yourself with a high-performance solution and benefit from Somei facilities management
Budgetary and security optimisation
Solution acquired by the customer in the form of licenses
100% hosted and operated by Somei
Zero constraints in terms of operation of technical infrastructure
Ability to amortise your investment in licences and limit your operating budget
Access with your favourite browser and workstation at the office or remotely
High Security of the Somei Sovereign Cloud (Data and Servers in secure area)
100% Made in France (Marseille)
Freedom to deploy new modules at your own pace
The Cloud Invest offer in detail…
After-Sales Service Levels
MAINTENANCE
GOLD
Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news
PREMIUM
Corrective maintenance
Adaptive and regulatory maintenance
Updating of standard documentation and Release news
SUPPORT / ASSISTANCE
GOLD
Provision of a customer request management tool
5 support tickets per month during the standard time period
PREMIUM
10 support tickets per month during the standard time period
Hotline during a customisable time period
ADVANCED SERVICES
GOLD
Encoding and special developments subject to quotation
Enrolment for online training
PREMIUM
Participation in Release WebSessions
Access to user knowledge base and FAQs
20 days per year annual operations support package (Full Invest offer only)
Unlimited access to Wat.erp University
- Remote operation (Full Invest offer only)
CUSTOMER CARE
GOLD
- Annual liaison meeting
PREMIUM
Half-yearly or quarterly liaison meeting
Escalation management process
Dedicated contact
